Frequently asked questions
What is Vitora Wellness?
Vitora Wellness is an online store offering high-quality health and wellness products to help you feel better and live a healthier life.
Where are you based?
We are based in the United States and proudly serve customers across the country.
What types of products do you sell?
We offer a range of health and wellness products, including posture support, massagers, aromatherapy diffusers, humidifiers, smart wellness devices, and other tools designed to help you relax, feel better, and support your overall well-being.
Are your products safe to use?
Yes, all our products are sourced from trusted suppliers and meet safety and quality standards.
Do you offer products for specific health needs?
Yes! Our products are designed to support a variety of wellness needs, including pain relief, posture correction, muscle recovery, relaxation, stress reduction, and improved sleep quality.
Where do you ship?
We ship across all 50 U.S. states, including Alaska and Hawaii.
How long does shipping take?
Standard delivery takes 3–7 business days. Expedited options are also available at checkout.
How much is shipping?
Shipping is free on orders over $50. Below that, rates vary by location and delivery speed.
Can I track my order?
Yes, you’ll receive a tracking number by email once your order ships.
Do you ship internationally?
Currently, we only ship within the United States.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, and Apple Pay.
Can I change or cancel my order?
If your order hasn’t shipped yet, we’ll do our best to help. Contact us as soon as possible.
Is shopping on your site secure?
Yes, our site uses secure encryption to protect your payment and personal information.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to get special deals, discounts, and wellness tips.
Will I get a confirmation email after I order?
Yes, you’ll get an email with your order details right after you check out.
What is your return policy?
You can return unopened items within 30 days for a full refund. Some exclusions may apply.
How do I start a return?
Just email our support team or use the return form on our website to get started.
Do I have to pay for return shipping?
Return shipping is free for damaged or incorrect items. For other returns, the customer pays shipping.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
What if my product arrives damaged?
If anything arrives damaged, please contact us with photos, and we’ll send a replacement or refund.
How can I contact you?
You can email us at support@vitorawellness.com or use the contact form on our website.
What are your support hours?
We’re available Monday to Friday, 9 AM to 5 PM (EST). We respond to most emails within 24 hours.
Do you offer live chat support?
Yes, live chat is available on our website during business hours.